Shipping Policy (Rules)
We normally ship all in stock items within 2 – 15 business days from the time your order is received.
Only for Olive Kids: Any item that is "out of stock" will be backordered and will be shipped immediately upon it's arrival in the warehouse. Some items may be temporarily out of stock for as long as 2 to 6 weeks due to color, style, size or other unforeseen circumstance. We will contact you if items are backordered and customers will be notified if item ordered has been discontinued or is no longer available.
If you are requesting a rush order, please call us to place an order or for current shipping times for particular products. We are sorry but we do not accept orders to Alaska and Hawaii. We ship by UPS Ground and UPS 2nd Day Air.
Shipping Rates for US UPS Ground - flate rate $14.95
Shipping Rates for US UPS 2nd Day Air - 20% of cart
Shipping Rates to Canada UPS Ground – $31.95
Canada - only Ontario customers will be charged Ontario Sales Tax 8%
Customer satisfaction is our top priority.
If for any reason you are not satisfied with your purchase, you may return or exchange the item(s) within 14 days of delivery date, and we will gladly replace the item(s) or refund your money to your credit card minus any shipping, UPS Import charges, handling or freight charges. Items must be unopened and in resalable condition. Any item that has been opened will not be accepted and will be returned to the consumer and return shipping charges will be billed to your credit card.
HOW TO MAKE A RETURN
Before you return your item(s) you must contact us by email firstname.lastname@example.org stating the reasons for your return and to request an RMA (Return Merchandise Autorization) Number.
An RMA number will be issued and sent to you via email to confirm your request and instructions on how to return your order.
Changing or cancelling an order
If for any reason you need to cancel an order, change an item, or change the shipping address, please contact us as soon as possible.
M.S.&J. and Fine Bedding Pro, does not offer any warranties. Fine Bedding Pro and its manufacturers are not responsible for normal wear & tear, abuse, mistreatment, damages due to washing and shredded or worn fabrics in areas of usage for any of these materials.